We meticulously assess each modification, recognizing that not all change requests are viable. This stems from the intricate logistics involved in expedited printing, the seamless progression of orders through our system, and the structural complexities of our company's backend. Despite these challenges, we are committed to accommodating your requested changes to the best of our ability for every client.

Things to keep in mind when trying to make changes

All changes even minuscule will incur a $175 change base fee
Not all changes are possible
Changes may delay your order
If change is possible there will be an additional fee for the actual change (not to be confused with the change base fee)

Address changes orders not placed

If you have not placed an order yet but are having a hard time changing the address follow the instructions below:

Click the top right corner to view your shopping cart.
Once you are inside your shopping page then click on "add new" under the "delivery address" section. Do not click edit.
If the delivery address is the same as the billing address then click the check box that says "same as delivery address".
If your billing and delivery are different then uncheck that box, then scroll down to the "billing address" section and click "add new". Do not click edit.
Lastly, select from the "select another address" drop-down menu your newly entered address.

Change Request for Existing Orders

You must send a message to our live chat support between 11am to 6pm Monday through Friday to make any changes.

STEP 1:

As per our policy, we typically do not allow changes to be made to orders once they are in progress.

We carefully evaluate each modification request, understanding that not all changes are feasible due to the complex logistics involved in expedited personalized products, the smooth progression of orders through our system, and the structural intricacies of our company's backend. Nevertheless, we are dedicated to accommodating your requested changes to the best of our ability for every client.

Please note: We can only upgrade your order, not downgrade it in any way.

To assess the feasibility of making changes to your order, please refer to the price charts provided below to get an idea of the starting fee plus a $175 change base fee.

If we can accommodate the change, you will have 30 minutes to complete the payment for the changes to proceed with the modification.

IMPORTANT: Any change request may potentially delay your order. We recommend considering an upgrade to our emergency velox service for a guaranteed order date.

Please be aware that we can only process order changes via live chat.

STEP 2:

We will need to know a few things to get you the order change fee:

1) What is the reason you need to change your order? (example: chose the incorrect color, or wrong size, printing location, etc)

2) What is the exact change you need?

3) What is your order number?

4) First & last name registered on your account?

5) What Email address is on the registered account?

Please read more about how order changes work here https://samedayrushprinting.com/stories-news-updates/order-changes.html

STEP 3:

We look at your account and review your order details to provide you with a rush fee. It can take a few minutes and maybe longer at times so If you don't hear back from us is because we are reviewing your request and possibly speaking to our team about feasibility and cost.

STEP 4:

The additional fee to make the necessary changes to your order is provided, keep in mind you still have to add tax.

You have 30 minutes from the time this step is provided to complete your payment for these changes based on the fee provided above.

Your order total will be recalculated as follows:

The amount you have already paid
Plus the RUSH FEE we have provided
Plus tax

STEP 5:

If you initially placed your order via credit card:

We will send you a payment request which you can pay by logging into your account on our website.

Once your payment request has been paid, we will proceed to make the changes to your order. Please try to submit your payment swiftly to avoid any issues with meeting the deadline provided earlier.

If you would like to switch your payment method to avoid processing fees or for any other reason, simply choose a new payment method listed as "offline" from this link and send the amount including tax as indicated in your payment request.

Once you have completed the payment, please let us know so we can proceed with completing the upgrade on our end.

If you initially placed your order via any offline payment method:

You will need to submit your payment of the above fee + tax via the same payment method you paid when you placed your order.

The amount to pay including tax is provided to you at this time.

Once your payment request has been paid we proceed to make the changes to your order, please try to submit your payment swiftly to avoid any issues meeting the deadline provided.

If you would like to switch your payment method to another offline payment method, then simply pick a new payment method listed as "offline" from here https://www.samedayrushprinting.com/payment-methods-accepted.html and send the amount provided.

Unfortunately, we cannot switch you to a credit card payment method. If you need to switch to wire transfer let me know and I will explain how do to so.

When you have successfully paid send us a screenshot so I can go ahead and complete the change on our end.

Guide for starting rates